Have a Question? Look here
How do I properly size my finger?
One of the most common questions our jewelry consultants are asked is how to find the right ring size. While it is not an exact science without professional assistance, we have created a simple guide to help you measure at home.
You can download it for free here:
Ring Sizing Guide
What is the difference between karat and carat?
There is often confusion between the terms carat (ct) and karat (kt).
Karat (KT) is used to indicate the purity of gold. In many countries, it is a legal standard to stamp gold jewelry with marks such as 10KT, 14KT, or 18KT. The number before the KT stamp shows how many parts out of 24 are pure gold. For example, 14KT means the piece contains 14 parts of pure gold and 10 parts of other metals. These alloys are added to improve durability, adjust color, and control the cost of fine jewelry.
Carat (CT) is a unit of weight used to measure diamonds and gemstones. Historically, traders used carob seeds on balance scales, which later evolved into the standardized carat system. Today, 1 carat equals 1/5 of a gram (0.20 g). A carat is divided into 100 points: for instance, a 0.50 ct stone weighs exactly half a carat.
At AVI THE JEWELER, we make sure to clarify this distinction so our clients fully understand both the purity of gold and the weight of gemstones in their jewelry.
How do I insure my jewelry?
At AVI THE JEWELER, we do not provide insurance directly. What we do offer is a certified appraisal, the essential document required to insure your jewelry through your preferred insurance company.
Most insurers —whether it’s through a homeowner’s or renter’s policy with an added rider, or through specialized jewelry insurance providers— require a detailed, itemized appraisal before offering coverage.
Our appraisal provides the technical and descriptive details your insurer needs to determine value, coverage, and proper replacement in case of loss or theft.
Can I create jewelry designs not listed on your site?
Absolutely. We specialize in working with clients to bring custom jewelry designs to life. Share the ideas or pieces that inspire you, and within 48 hours our designers will send you images and pricing of new designs tailored to your specifications. To begin the design process, a 30% deposit of the piece’s value is required.
Can custom jewelry designs be returned or canceled once completed?
NO. Custom jewelry is created specifically for you, based on your personal design and specifications. Because of this, custom designs cannot be canceled, returned, or refunded once they have been completed and paid in full. Each piece is crafted uniquely for the client, making it impossible to resell or repurpose. We encourage clients to carefully review design details during the process to ensure complete satisfaction before final production.
How long does it take to create a custom jewelry piece?
Once the 30% deposit has been verified, the production process for a custom piece takes approximately 15 business days (2 weeks). Each design is crafted with precision and attention to detail, ensuring the highest quality.
Do you ship internationally?
Currently, we only ship within the United States. At this time, international shipping is not available. We are focused on ensuring secure, fast, and reliable delivery for all our U.S.-based customers.
How long will it take for my order to be shipped?
Orders are processed and shipped within 3–5 business days (excluding holidays). Once your order has been completed, you will receive a tracking number by email.
What are your shipping charges?
We charge a flat shipping fee of $50 for all orders within the United States. This rate applies regardless of the size or value of your order. Please note that shipping fees are non-refundable.
Can I Ship To A Different Address Other Than My Billing Address?
Yes! Your billing address and shipping address can be different. If you
are shipping to a different shipping address than your billing address
we may ask for additional information for security reasons.
Are Shipments Signature Required?
All orders require a signature upon delivery. We do not ship to PO boxes or FedEx locations, and packages cannot be rerouted to a new address after your order has shipped.
Are Your Shipments Insured?
Yes, all shipments are fully insured during transit also require a signature at the time
of delivery.
How Do I Check The Status Of My Order?
To check the status of an order placed online, please login to your account here or contact us at +1 (954) 306-8025